Hardship Assistance

If you are seriously delinquent and possibly facing foreclosure, Long Beach City Employees Federal Credit Union has some options for you to consider. In all cases, we strongly urge you to stay in touch with a Credit Union representative. We will be able to discuss your options more fully and review the type of action plan for you. Speak with a Credit Union mortgage representative toll-free at (800) 595-4725 x2096.

List of Options

  • Repayment Plan: We may accept an agreement to help you become current with missed mortgage payments by creating a schedule for repaying the past-due amounts.
  • Workout Plan (Modification): We may present options to temporarily change the terms of the mortgage to make payments more affordable. Examples include an extension to the number of years on the loan, or a change to the rate to lower your payment during your hardship.
  • Forbearance: We may allow reduced or suspended payments for a short period, after which another option will be agreed upon to bring the loan current. A forbearance option is often combined with a repayment plan or modification to bring the account current at a specific time
  • Short Sale: If affording a home is no longer an option, then a short sale may be an option. A short sale would allow you to sell your home even if the mortgage balance exceeds the value of the home.

Steps to follow to explore the above options

  1. Call the Mortgage Department toll-free at (800) 595-4725 x2096
  2. Explain your situation (What has changed since you opened the loan)
  3. Advise your Credit Union representative of your intentions regarding your loan
  4. Prepare a Hardship Letter (specify the Reason for Delinquency and your plan of action for sustaining your new payment arrangement)

Items required to be considered for possible Hardship Assistance on Real Estate Loans

  1. Hardship Letter (specify the Reason for Delinquency and your plan of action for sustaining your new payment arrangement)
  2. Copy of most recent paycheck stub or proof of income
  3. List of Monthly debts & expenses - Personal Financial Assessment Form
  4. Estimate of affordable Monthly Payment amount
  5. Most recent bank statement
  6. Copy of homeowner’s insurance policy


Additional Resources

HUD.GOV - Avoiding Foreclosure

Mortgage Loan Originator Information | Mortgage Loan Servicing Information

Long Beach
City Employees
Federal Credit Union

Routing # 322276839

2801 Temple Ave.
Signal Hill, CA 90755
(562) 595-4725
(800) 595-4725 CA Only